Privacy Policy

Welcome to ConnectBuild ("we," "our," or "us"). We operate a construction marketplace platform that connects homeowners with verified contractors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using ConnectBuild, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our platform.

Personal Information You Provide: • Account Information: Name, email address, phone number, password • Profile Information: Business name, license number, insurance information (for contractors) • Project Details: Project descriptions, locations, budgets, timelines, photos • Financial Information: Payment processing information (processed securely through third-party payment processors) • Communications: Messages, bids, reviews, and other communications on the platform • Identity Verification: License documents, insurance certificates, certifications (for contractors)

Information Collected Automatically: • Device Information: IP address, browser type, operating system • Usage Data: Pages viewed, time spent on pages, click patterns, search queries • Location Data: Approximate location based on IP address or precise location if you grant permission • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

• To provide, maintain, and improve our platform services
• To create and manage user accounts
• To facilitate connections between homeowners and contractors
• To process transactions and send related information (bids, invoices, payments)
• To verify contractor credentials and maintain platform safety
• To send administrative information, updates, and security alerts
• To respond to inquiries and provide customer support
• To detect, prevent, and address fraud, security, or technical issues
• To analyze usage patterns and improve user experience
• To send marketing communications (with your consent, where required)
• To comply with legal obligations and enforce our Terms of Service

With Other Users: Project details, bids, and messages are shared between homeowners and contractors to facilitate transactions. Contractor profiles (including verification status, ratings, and portfolio) are visible to homeowners.

With Service Providers: We share information with third-party vendors who perform services on our behalf, including payment processors (Stripe), cloud hosting providers, email service providers, analytics providers, and customer support tools.

For Legal Reasons: We may disclose information if required by law, court order, or government request, or to protect our rights, safety, or property, or that of others.

Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent: We may share information for other purposes with your explicit consent.

We use cookies and similar tracking technologies to track activity on our platform and store certain information. Types of cookies we use:

• Essential Cookies: Required for the platform to function properly • Performance Cookies: Help us understand how visitors interact with our platform • Functional Cookies: Remember your preferences and settings • Advertising Cookies: Used to deliver relevant advertisements (if applicable)

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission • Secure password storage using industry-standard hashing • Regular security assessments and monitoring • Access controls and authentication mechanisms • Secure cloud infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Depending on your location, you may have the following rights:

• Access and Portability: Request access to your personal information and receive a copy in a portable format. • Correction: Request correction of inaccurate or incomplete personal information. • Deletion: Request deletion of your personal information, subject to certain exceptions. • Opt-Out: Opt out of marketing communications or certain data processing activities. • Object or Restrict: Object to or request restriction of certain processing activities.

To exercise these rights, please contact us through the Settings page or email us at privacy@connectbuildapp.com.

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

If you are accessing our platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our platform, you consent to this transfer.

In the event of a data breach that may compromise your personal information, we will notify affected users in accordance with applicable laws. Notifications will be provided without unreasonable delay and will include information about the nature of the breach and steps you can take to protect yourself.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the platform after changes are posted constitutes acceptance of the updated Privacy Policy.

ConnectBuild sends SMS messages for account verification and platform notifications. By providing your phone number and opting in, you agree to receive recurring text messages from ConnectBuild. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for help.

We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes.